Oribe Help Center

Product Questions

How do I use the Oribe Gold Lust Repair & Restore Shampoo?

Wet hair thoroughly with warm water. Apply a quarter-sized amount of shampoo to palms and lather gently into hair, focusing on the scalp. Massage in circular motions for 1-2 minutes to stimulate circulation and remove buildup. Rinse thoroughly and follow with Gold Lust Conditioner for best results. For dry or damaged hair, repeat if necessary.

What is the shelf life of Oribe products?

All Oribe hair care products have a shelf life of 36 months from the date of manufacture when unopened. Once opened, we recommend using the product within 12 months for optimal performance. Look for the PAO (Period After Opening) symbol on the packaging (a small jar with a number) to see the recommended usage period after opening.

Is this product suitable for color-treated hair?

Most Oribe products are specifically formulated to be safe for color-treated hair. Our Beautiful Color collection is designed to protect and preserve hair color, preventing fading and maintaining vibrancy. All Oribe shampoos are sulfate-free, which is essential for protecting color-treated hair from premature fading. Always check the product description for specific color-safe labeling, or contact our customer service for personalized recommendations.

Can Oribe products be used on all hair types?

Oribe offers specialized formulations for different hair types:

• Fine/Thin Hair: Try Magnificent Volume or Densifying collections
• Curly Hair: Eternal Curls collection is specifically designed for curl patterns
• Color-Treated Hair: Beautiful Color and Bright Blonde lines
• Oily/Scalp Issues: Serene Scalp and Oil Control collections
• Dry/Damaged Hair: Gold Lust and Hair Alchemy repair lines

Ingredient Questions

Are Oribe ingredients vegan?

Oribe is committed to creating high-performance products with ethical sourcing practices. Approximately 85% of our product line is vegan (contains no animal-derived ingredients). Products that contain beeswax, honey, or keratin (animal-derived) are clearly marked on our website. We offer a full list of vegan products in our “Sustainability” section and are continuously working to expand our vegan offerings.

Does this product contain parabens?

All Oribe hair care products are paraben-free. We have eliminated parabens (including methylparaben, propylparaben, butylparaben) from our formulations since 2010. We also avoid other potentially harmful ingredients including sulfates (SLS/SLES), phthalates, mineral oil, formaldehyde donors, and synthetic fragrances that contain harmful chemicals.

What are the key active ingredients in Oribe products?

Oribe products feature a proprietary blend of luxury ingredients:

• Mango Seed Butter: Deep hydration and thermal protection
• Watermelon, Lychee, and Edelweiss Flower Extracts: Antioxidant protection against environmental stressors
• Bio-Restorative Complex: Keratin, biotin, and amino acids for hair repair
• Argan Oil: Nourishes and adds shine without weighing hair down
• Oribe Signature Complex: Defends against damage, UV rays, and color fading

Are Oribe products gluten-free?

Yes, all Oribe hair care products are formulated without gluten or gluten-derived ingredients. We understand the importance of gluten-free formulations for those with sensitivities or celiac disease, and maintain strict manufacturing practices to prevent cross-contamination.

Shipping & Returns

What are the shipping times for Oribe orders?

• Standard Shipping (US Domestic): 3-5 business days (free on orders over $50)
• 2-Day Shipping: $12 (order by 2 PM EST for next business day processing)
• Next-Day Shipping: $25 (order by 2 PM EST for same-day processing)
• Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays)

Tracking information will be sent to your email once your order has shipped. Please allow up to 24 hours for tracking information to update in the carrier’s system.

How do I return an item?

Oribe accepts returns of unused, unopened products within 30 days of delivery for a full refund (minus shipping costs). To initiate a return:

1. Email our customer service team at [email protected] with your order number and reason for return
2. You will receive a prepaid return shipping label via email within 24 hours
3. Package your items securely and attach the return label
4. Drop off at any UPS location (US) or authorized carrier location (international)
5. Refunds are processed within 5-7 business days of receiving your return

Note: Opened or used products may be eligible for exchange or store credit at our discretion. Final sale items (marked as “Final Sale” on product page) cannot be returned.

Do you ship internationally?

Yes, Oribe ships to over 50 countries worldwide through our international distribution partners. International shipping times vary by location:

• Canada: 5-7 business days
• Europe: 7-10 business days
• Asia/Pacific: 10-14 business days
• Rest of World: 10-21 business days

International customers are responsible for any customs duties, taxes, or fees imposed by their country of residence. We cannot mark packages as “gift” to avoid these charges, as this is illegal in most countries.

Salons

Find a salon near me that carries Oribe products

To find an authorized Oribe salon in your area:

1. Visit our Salon Locator page at www.oribe.com/salon-locator
2. Enter your zip code/city and radius (5-100 miles)
3. Filter by services offered (cut, color, styling, Oribe treatments)
4. View salon profiles, contact information, and customer reviews

All salons in our directory are authorized Oribe partners who have completed our professional training program and use authentic Oribe products. We recommend calling ahead to confirm availability of specific products or treatments.

How to become an Oribe salon partner?

To become an authorized Oribe salon partner:

• Complete the online application at www.oribe.com/professional/apply
• Meet minimum requirements: current cosmetology license, brick-and-mortar salon location, professional liability insurance
• Complete Oribe Professional Training Certification (online or in-person)
• Maintain minimum quarterly order requirements

Our partnership team reviews applications within 2-3 business days and will contact you to discuss next steps. Approved partners receive access to wholesale pricing, marketing materials, exclusive education, and product launches.

Oribe salon training programs

Oribe offers comprehensive training programs for salon professionals:

• Oribe Fundamentals (2-day in-person): Core product knowledge and application techniques
• Color Theory & Application (1-day): Working with Oribe color care products
• Styling Mastery (3-day advanced): Advanced styling techniques for different hair types
• Online Learning Portal: Self-paced courses available 24/7 (free for partner salons)
• Regional Workshops: Monthly hands-on workshops in major metropolitan areas

All training programs are led by Oribe Global Artistic Team members and include certification upon completion. Partner salons receive two free training spots per year, with additional spots available for purchase.

Digital Gift Cards

How to purchase a digital gift card?

Purchasing an Oribe digital gift card is quick and easy:

1. Visit www.oribe.com/gift-cards
2. Select “Digital Gift Card”
3. Choose a preset amount ($25, $50, $75, $100, $150, $200) or enter a custom amount ($10-$500)
4. Add a personalized message (optional)
5. Enter recipient’s name, email address, and delivery date (can be immediate or scheduled for a future date)
6. Complete your purchase with credit card, PayPal, or Apple Pay

You will receive a confirmation email, and the recipient will receive their gift card via email with a unique redemption code. Gift cards can be redeemed online or at participating Oribe salons.

How to redeem a digital gift card?

Online Redemption:

1. Add products to your cart at www.oribe.com
2. Proceed to checkout
3. Under “Payment Methods”, select “Gift Card”
4. Enter your 16-digit gift card code and 4-digit PIN
5. Click “Apply” to deduct the gift card amount from your order total

In-Salon Redemption:

1. Show the digital gift card email to your salon professional
2. The salon will process the gift card through their point-of-sale system
3. Can be used for services, retail products, or both

Any remaining balance will stay on the gift card for future use. Multiple gift cards can be applied to a single purchase.

Do gift cards expire?

Oribe digital gift cards never expire and have no fees associated with them. According to US federal law (Credit Card Accountability Responsibility and Disclosure Act of 2009), gift cards cannot expire for at least five years from the date of purchase. Oribe has chosen to eliminate expiration dates entirely to provide maximum flexibility for our customers. Lost or stolen gift cards can be replaced with proof of purchase (order confirmation email) by contacting our customer service team at [email protected]. We cannot replace gift cards without original purchase information.

Other Inquiries

Contact Oribe customer support

We offer multiple ways to contact our customer support team:

• Email: [email protected] (response within 24 business hours)
• Phone: 1-888-ORIBE-123 (1-888-674-2312) Monday-Friday 9 AM – 6 PM EST
• Live Chat: Available on our website (www.oribe.com) Monday-Friday 9 AM – 8 PM EST
• Social Media: DM us on Instagram (@oribe) or Facebook (@oribehaircare) for non-urgent inquiries
• Mail: Oribe Customer Service, 123 Luxury Beauty Way, New York, NY 10001

Before contacting us, please check our Help Center for immediate answers to common questions. Have your order number ready when contacting us about specific orders.

Career opportunities at Oribe

Oribe is always looking for talented individuals to join our team. Current openings are listed on our Careers page at www.oribe.com/careers, including positions in:

• Corporate: Marketing, Sales, Product Development, Finance, Human Resources
• Retail: Store Managers, Sales Associates, Education Specialists
• Creative: Art Direction, Photography, Content Creation, Social Media
• Customer Service: Support Specialists, Technical Support, Order Processing

We offer competitive salaries, comprehensive benefits (health, dental, vision), product discounts, professional development opportunities, and a creative work environment. To apply, submit your resume and cover letter through our online application system.

Press inquiries and media requests

For press inquiries, product samples, media interviews, or collaboration requests:

• US Press: [email protected] (for North American media)
• International Press: [email protected] (for global media outside the US)
• Sample Requests: [email protected] (for accredited journalists only)

Our media kit (including high-resolution images, product information, brand history, and press releases) is available at www.oribe.com/press. For urgent requests, please call our press line at 1-212-555-ORIBE (1-212-555-6742) Monday-Friday 9 AM – 5 PM EST.